+27 82 307 9493

res@shindzela.co.za

Terms & Conditions

Important information pertaining to your visit

 

Game Drives

Our vehicles can accommodate up to 10 guests comfortably.
All vehicles are open 4×4 Land Cruisers.
A private vehicle can be booked (approximately 3 months in advance).
All ages are welcome to participate in game drives, subject to our child policy.

 

Safari Walks

Guests can participate in a morning safari walk (instead of an early-morning game drive). No children under the age of 16 years allowed — this is not negotiable.Visitors who are over the age of 60 must have a doctor’s letter indicating that they are fit to walk for about 2,5 to 3 hours in the bush. Maximum 8 guests per safari walk.
All walks are led by qualified trails guides.
Guests who participate need to understand English and be in good physical condition.

 

Cancellation Policy

30% non-refundable deposit on confirmation of booking. Balance due 30 days prior to travelling.
Cancelled more than 31 days prior to arrival: loss of 30% of the fare.
Cancelled between 30 and 20 days prior to arrival: loss of 60% of the fare.
Cancelled 19 days or less prior to arrival: loss of the full fare.

 

Group Cancellation Policy (when booking 4 tents or more)

30% non-refundable deposit on confirmation of booking. Balance due 60 days prior to travelling.
Cancelled more than 60 days prior to arrival: loss of 30% of the fare.
Cancelled 60 to 31 days prior to arrival: loss of 60% of the fare.
Cancelled 30 days prior to arrival: loss of the full fare.

 

Timbavati Reserve Entry Fees

Timbavati Reserve vehicle fee: R160 per vehicle (subject to change without notice: Valid 1 Jan 2019 to 31 Dec 2019).
This vehicle fee is collected in cash or via credit card by Timbavati Private Nature Reserve personnel opon arrival at the Timbavati Gate.
Timbavati Reserve conservation levy: R200 per person per night — (subject to change: Valid 1 January 2019 – 31 December 2019).
The conservation levy is collected in cash upon arrival at Shindzela Tented Camp.
The conservation levy may also be pre-paid and added to your invoice.
Please note: Reserve fees are always subject to changes made in this respect by the Timbavati Board.

 

Payment Policy

We require a 30% non-refundable deposit when confirming your booking with us.
Full payment at least 30 days prior to your arrival at the camp, Please process payment yourself via our online payment
gateway called VCS, and use your uniquie WB number as reference.

 

Check-in: 13:00 to 14:00. Check-out: 11:00 on day of departure.
Guests arriving after 15:00 will miss the afternoon game drive.

 

Drinks: Your bill for all drinks to be settled at check-out in cash or via credit card.

Dietary Requirements: Please advise us in advance of any special diets. We can
accommodate most, except Kosher.

 

Children: No children under 10 years. Children 12 years and over will pay the full adult rate.
There is only one tent suitable for 2 adults sharing with a child younger than 12 years.

 

Tent Configuration: The camp can accommodate 16 guests in either double- or
twin-bedded tents.

 

Safari Activities: Shindzela offers game drives in open vehicles and also morning safari walks.
The rates includes 2 safari activities per day — a morning game drive or a morning safari walk; and an afternoon game drive into the early evening.

 

Travelling Times:

(Please request self-drive directions from us)

Johannesburg to Shindzela — 6 to 6.5 hours.
Nelspruit to Shindzela: approximately 3 hours15 minutes.
Hoedspruit Eastgate Airport to Shindzela: 1 hour 15 minutes.
Timbavati Gate to Shindzela: 50 minutes to 1 hour.

 

Contact information for reservations

Office Tel: +27 82 307 9493

Email: res@shindzela.co.za; Website:  www.shindzela.co.za

Office Hours: Monday to Friday: 08:00 to 17:00.